Refunds and Returns Policy
Effective Date: September 12, 2024
Welcome to Lamb & Lion International, LLC! At Plutonian248.com, we offer unique clothing and accessories for video gamers, cyber grunge enthusiasts, and dystopian sci-fi fans. We are committed to ensuring your satisfaction with every purchase. Please review our Refunds and Returns Policy for detailed information on returns, refunds, and international purchases.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Return Period: Returns must be initiated within 14 days from the date of delivery.
- Condition: Items must be returned in their original, unused condition. This includes:
- All original tags and labels intact
- Unworn and unwashed
- In the original packaging
- Non-Returnable Items: The following items cannot be returned:
- Customized or personalized items
- Sale items marked as final sale
- Health and hygiene items, such as undergarments or items worn directly on the skin
- Gift cards
- Digital products, including downloadable content or virtual goods
- Items damaged or altered by the customer
2. How to Initiate a Return
To start the return process:
- Request Return Authorization: Contact us within the 14-day return period at plutonian248@gmail.com. Provide your order number and reason for the return.
- Return Authorization: We will issue a Return Authorization Number (RAN) and provide instructions for returning the item.
- Prepare Your Return: Repack the item securely in its original packaging. Include the RAN and a copy of your order confirmation or receipt inside the package.
3. Return Shipping Costs
- Customer Responsibility: Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., incorrect or defective item).
- Shipping Method: Use a trackable shipping service or purchase shipping insurance. We are not responsible for items lost or damaged during return shipping.
4. Refund Process
Refunds are processed as follows:
- Processing Time: Refunds will be issued within 7 business days of receiving and inspecting the returned item. Allow additional time for the credit to appear on your account.
- Refund Method: Refunds will be credited to the original payment method. Partial refunds may be issued if items are returned without original packaging or tags.
5. Exchanges
We do not offer direct exchanges. If you wish to obtain a different item, please return the original item for a refund and place a new order.
6. Defective or Incorrect Items
For defective or incorrect items:
- Report Immediately: Contact us within 7 days of receiving the item at plutonian248@gmail.com or mail us at PO217, Seattle, WA. Include your order number and details of the issue.
- Resolution: We will arrange for a replacement or full refund, including return shipping costs if applicable.
7. Sale Items
Items purchased on sale are final and cannot be returned or refunded. Please review sale items carefully before purchasing.
8. International Purchases
For international orders:
- Return Eligibility: Returns for international purchases must be initiated within 14 days from the date of delivery. The same conditions apply as for domestic returns.
- Return Shipping Costs: International return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.
- Customs Fees: Any customs duties, taxes, or import fees incurred for international returns are the responsibility of the customer. These fees are not refundable and will be deducted from the refund amount if applicable.
- Refund Processing: Refunds for international returns will be processed in the same manner as domestic refunds, but please allow additional time for international bank transactions.
9. Right to Refuse Return or Refund
We reserve the right to refuse a return or refund under the following circumstances:
- Condition of Items: Returns that do not meet our condition requirements, such as items that are worn, damaged, or missing tags/packaging.
- Return Period: Returns requested outside the 14-day return window.
- Previous Abuse: Returns from customers who have previously abused the return policy.
- Non-Compliance: Failure to follow our return process or instructions.
10. Policy Updates
This policy may be updated periodically. Changes will be posted on this page, and continued use of our website indicates acceptance of the updated policy.
11. Contact Information
For any questions or concerns regarding returns, refunds, or international purchases, please contact our customer support team:
- Email: plutonian248@gmail.com
- Mailing Address: PO217, Seattle, WA
Thank you for shopping with Lamb & Lion International, LLC. We value your business and strive to offer exceptional service. If you have any questions or need further assistance, please don’t hesitate to reach out.